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Privacy Policy

Effective Date: January 1, 2025
Company Name: ZeluAi Inc.
Website: www.zeluai.com

ZeluAi (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, AI services, and communication tools, including AI-assisted calls, messaging, appointment booking, and other services (“Services”).

By using our Services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

a) Information You Provide to Us

  • Name, email address, phone number, business name

  • Messages or inquiries submitted via forms, chat, or email

  • Billing information (when applicable)

  • Client or lead data provided to train and customize your AI agent

b) Automatically Collected Information

  • IP address and device information

  • Usage data (e.g., time spent on our site, interaction patterns)

  • Call logs, chat transcripts, message metadata

c) Third-Party Integrations

If you integrate third-party services (e.g., Instagram, WhatsApp, Google Calendar, CRM tools), we may access relevant data through APIs, including:

  • Contacts

  • Message threads

  • Booking history

  • Lead metadata

2. How We Use Your Information

We use the information we collect to:

  • Train and customize AI agents for your business

  • Deliver automated responses via calls, messages, and chat

  • Schedule appointments and manage customer interactions

  • Improve our Services and customer support

  • Monitor usage trends and prevent abuse

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share data:

  • With third-party service providers (e.g., Twilio, Google, Meta) for operational purposes

  • To comply with legal requests, laws, and regulations

  • To protect the rights or safety of ZeluAi or its users

  • With your explicit consent or as part of a business transfer (e.g., merger or acquisition)

4. Data Retention

We retain your information only as long as necessary:

  • Call and message logs: Up to 90 days unless otherwise requested

  • CRM and appointment data: Retained per client agreement

  • Business data used for AI training: Stored securely and purged upon termination or request

5. Security

We implement industry-standard safeguards, including:

  • Encryption of data in transit and at rest

  • Secure API access and user authentication

  • Access control and data minimization practices

However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction (e.g., Canada, EU, California), you may have rights to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Object to or restrict certain processing activities

  • Withdraw consent where applicable

To exercise these rights, contact us at: [insert support@zeluai.com]

7. Third-Party Services

Our Services may link to or integrate with third-party platforms. These services have their own privacy policies, and we are not responsible for their practices.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

ZeluAi Inc.
📧 hamza@zeluai.com
🌐 www.zeluai.com

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