Terms of service

1. Use of Services

You must be at least 18 years old to use our Services. By accessing or using ZeluAI’s website (www.zeluai.com), AI systems, automation workflows, or related tools, you agree to comply with these Terms.
You may only use our Services for lawful business purposes and in accordance with these Terms.

2. Intellectual Property

All content on our Site — including logos, text, graphics, systems, and software — is owned by ZeluAI Agency Inc. or its licensors. All rights are reserved under copyright and trademark law.
You may not copy, distribute, reverse-engineer, or modify any part of our Services without prior written consent.

3. Use Restrictions

You agree not to:

• Misuse, disrupt, or interfere with our systems or networks.

• Reverse-engineer, resell, or duplicate our proprietary workflows or AI logic.

• Use any of our Services for illegal, unethical, or harmful purposes.

4. Payments & Refunds

All payments must be made in accordance with the agreed contract or invoice.
ZeluAI may, at its discretion, offer a 30-day money-back guarantee on select projects, provided the client meets all cooperation and engagement conditions during the project period.

5. Limitation of Liability

ZeluAI Agency is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our Services.
While we aim for optimal performance, we do not guarantee specific business results, system uptime, or outcomes from automated processes.

6. Termination

We may suspend or terminate your access to our Services at any time, without prior notice, if you violate these Terms or misuse our systems.

7. Privacy & Data Protection

ZeluAI values your privacy and follows global standards, including GDPR and PIPEDA.
We may collect and process:

• Personal Data: name, email, phone, and company information.

• Usage Data: chat logs, voice interactions, and workflow activity.

• Technical Data: IP, device type, and browser information.

Your information is used solely to deliver, improve, and support our Services.
We never sell personal data and only share limited information with trusted partners (e.g., Make.com, Twilio, Airtable, Google Workspace) as required for automation and workflow delivery.

For questions or to exercise your privacy rights, contact Hamza@zeluai.com.

8. Disclaimer

Our AI tools, workflows, and systems are designed for business use only.
While we strive for accuracy, ZeluAI makes no guarantees that AI-generated outputs, automations, or analytics will be error-free or suitable for all use cases.
Our Services do not constitute legal, financial, or compliance advice.

9. Cookies

Our website uses cookies to enhance user experience and track performance.
You can control cookie preferences through your browser settings; however, disabling them may limit certain features.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada.
Any disputes will be handled exclusively in Ontario courts.

11. Contact Us

If you have questions about these Terms or our Privacy Policy, please contact:

ZeluAI Agency Inc.
📧 hamza@zeluai.com | automate@zeluai.com
🌐 www.zeluai.com
📍 Ontario, Canada